Refund policy

Return & Refund Policy

Thank you for shopping with CREPSUS. If you’re not completely satisfied with your purchase, we’re here to help with easy returns and free exchanges.

Return Window

  • Items may be returned within 30 days of delivery.
  • Products must be unused, in original condition, and in the original packaging (all tags attached).

Return Methods

  • By mail: We’ll provide return instructions by email after you submit a request.

Exchanges (Free)

  • We offer free exchanges within 30 days for size, color, or a replacement item.
  • We cover the shipping cost for sending the exchange item to you.

Return Shipping Costs

  • Defective, damaged, or incorrect items: Return shipping is free.
  • All other returns (change of mind/fit): Return shipping is paid by the customer.

Restocking Fee

  • No restocking fee applies.

Refunds

  • Once your return is received and inspected, we’ll email you the approval status.
  • If approved, refunds are issued to your original payment method within 14 business days.

How to Request a Return or Exchange

Email our support team with your order number and request:

Contact Us

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